On Saturday 7 January 2023, the Surrey Heartlands health and care system moved from a critical incident into a business continuity incident. This was in place until 12 January 2023, when the system moved out of business continuity incident. This reflected a significant amount of work by teams across the system, resulting in an improved position. Although First Community services remain extremely busy, they are currently working as usual.
You can continue to help your local NHS by using the right service, so that people who are critically ill can be seen as quickly as possible. Please ensure you are seeking help from the most appropriate health services, and only attending A&E for serious accidents and emergencies. If you are unwell, see NHS 111 online for 24/7 advice about the most appropriate care for your needs or call NHS 111, although phone lines remain very busy.
Surrey Heartlands would like to thank everyone working in the system, across all services and all organisations, for everything they continue to do as they care for, and support, patients and their families during what continues to be a very busy time.